Returns & refunds
Every plate is personalised, so here's exactly how returns work — in plain English.
Personalised items
Baby Plates are made to your specification. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, goods made to the consumer's specifications or clearly personalised are exempt from the usual 14-day right to cancel. That means we can't accept returns for a change of mind, or for typos in text you entered — please check your preview carefully before ordering.
Faulty, damaged or wrong items
Your rights under the Consumer Rights Act 2015 aren't affected. If your plate is:
- damaged in the post,
- faulty (for example a cracked keyring hole or a print defect), or
- different from what you ordered because of our mistake,
email hello@babyplates.co.uk or use our contact form within 14 days of delivery with your order number and a photo. Once we've checked it, we'll remake and resend it, or refund you. We may ask you to send the original back.
Cancelling an order
Changed your mind straight after ordering? Message us within 2 hours and if your plate hasn't gone into production yet, we'll cancel and refund you in full.
Refunds
Refunds go back to your original payment method within 5 working days of approval. Your bank may take a few more days to show it.
A note on handmade plates
Each plate is made individually to order, so very slight variations in colour shade and finish are a natural part of the process, not a fault.